Terms of Service

Alt Creative Terms of Service

Please note – By authorizing any project or maintenance, you agree to the following terms of service:

This Agreement (this “Contract”) is entered into between the “Client” and ATX Multimedia, LLC dba Alt Creative (the “Company”). Company and Client are collectively referred to herein as the “Parties”.

1. Authorization. Client is engaging Company for the specific purpose of programming or maintaining a website  (the “Web Project”).

2. Assignment of Web Project.  Company reserves the right, and Client hereby agrees, that Company may assign projects on the Web Project to subcontractors in its sole discretion to insure that the terms of this Contract are met as well as to insure on-time completion.

3. Copyrights and Trademarks. Client unconditionally guarantees that any and all elements of text, graphics, illustrations, slogans, logos, photos, designs, trademarks, service marks, or other artwork or Client-provided intellectual property furnished to Company for inclusion in the Web Project are owned by Client, or that Client has obtained permission from the rightful owner to use each of these elements.  Client agrees to hold harmless, protect, indemnify and defend Company, its owners, agents, managers, directors, officers, employees and/or its subcontractors from any liability (including attorney’s fees and court costs), including any claim or suit, threatened or actual, arising from the use of such aforementioned elements furnished by Client.

4. Electronic Commerce Laws. Client agrees that Client is solely responsible for complying with any laws, taxes, and tariffs applicable in any way to the Web Project or any other services contemplated herein, and will hold harmless, protect, indemnify and defend Company, its owners, agents, managers, directors, officers, employees, and/or its subcontractors from any claim, suit, penalty, tax, fine, penalty, or tariff or other financial liability arising from or related to Client’s exercise of Internet electronic commerce and/or any failure to comply with any such laws, taxes, and tariffs.

5. Payments. Payments must be made promptly based on the terms of the agreed upon contract or terms. For non-recurring projects (“Projects”) and/or pay-as-you-go tasks (“PAYG Tasks”), all payments are to be made within fifteen (15) days after an invoice is sent. For recurring products or retainer services, payments are to be auto-drafted monthly or paid in full for more than three (3) months. Recurring products or retainer services can be cancelled at anytime by either the Company and/or the Client without penalty. Company reserves the right to withhold and/or remove any unpaid work on a Web Project from viewing on the Internet until final payment is made. In the event that payments are not made pursuant to the terms of the Contract and Company must refer this account to a collection agency or attorney for collection, Client agrees to pay all fees (including all collection agency fees, attorneys’ fees and court costs) incurred by Company.

6. Legal Notice. Notwithstanding anything to the contrary contained in this Contract, neither Company nor any of its owners, managers, directors, officers, employees, subcontractors or agents warrant that the functions contained in the Web Project will be uninterrupted or error-free. Client hereby assumes all risks related to the performance of the Web Project. In no event will Company, its owners, agents, managers, directors, officers, employees, or subcontractors be liable to the Client and/or any third party for any damages, including, but not limited to, service interruptions caused by acts of God, third party plugins or services, the Hosting Service or any other circumstances. Company is not liable for any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of or related to the operation of or inability to operate this Web Project, failure of any service provider, of any telecommunications carrier, of the Internet backbone, of any Internet servers, the Client or the Client’s site visitor’s computer or Internet software, even if Company has been advised of the possibility of such damages.

7.  Alternative Dispute Resolution: Mediation and Arbitration. The Parties to this Contract agree to negotiate in good faith in an effort to resolve any dispute arising from or related to this Contract.  If the dispute cannot be resolved by informal negotiation, the Parties agree to submit any disputes relating to this Contract to mediation.  If any disputes cannot be resolved through meditation, the Parties agree to submit any disputes relating to this Contract to binding arbitration.  For both mediation and/or arbitration, the Parties shall work together to pick a mutually agreeable mediator and/or arbitrator.  If a mutually agreeable mediator and/or arbitrator is not chosen, each Party shall pick a mediator and/or arbitrator and those two professionals shall pick a third professional to mediate and/or arbitrate any disputes.  The Parties shall bear the costs of mediation and/or arbitration equally.

8. Venue. This Contract shall be governed by the laws of the State of Texas, and any disputes related hereto shall have exclusive jurisdiction in the courts of law located in Travis County, Texas. Client hereby consents to personal jurisdiction in the courts described herein, whether state or federal.  The prevailing party will be entitled to have the non-prevailing party pay all costs and expenses, including but not limited to reasonable attorneys’ fees, at trial and on appeal, incurred by the prevailing Party in enforcing this Contract.  Furthermore, Client waives any right to or claim of sovereign immunity.

9. Entire Agreement; Severability. This Contract embodies the entire agreement of the Parties hereto with respect to the matters herein described and concerning the Web Project, and it is agreed that the terms, conditions, and stipulations hereof shall not be modified or revoked unless by written agreement signed by both parties.  All prices specified in this Contract will be valid for six (6) months after the Effective Date below. Continued services after the Effective Date may require a new agreement between the Parties, which may be entered into at the sole option of Company.

In the event that any of the provisions, or portions thereof, of this Contract are held to be unenforceable or invalid by any court of competent jurisdiction, the validity and enforceability of the remaining provisions, or portions thereof, shall not be affected and effect shall be given to the intent manifested by the provisions, or portions thereof, held to be unenforceable and invalid.

10. Notices. All Notices to the Parties shall be in writing and shall be deemed duly served on the date personally served or sent via certified mail, return receipt requested, to the Parties at the addresses below:

If to Company: Alt Creative

Attn: Lindsey Tyner
3571 Far West Blvd #197
Austin, Texas 78731

11. Approvals and Authorizations.  Client represents and warrants that it has the authority to enter into this Contract, and that all necessary approvals and authorizations necessary to enter into this Contract have been performed as of the date hereof.  If Client is a business entity, Client and the undersigned agent of Client represent and warrant that Client is duly formed and in good standing in its state of organization.

Maintenance FAQ

As many as you want! We don’t restrict the amount of requests that can send only the amount of hours required to perform the update request. If the request falls within your plans allotted maintenance hours, then we’ll perform the maintenance task and alert you when it is completed.

If we believe a task will take longer than the allotted hours in your plan, we’ll let you know so you can choose to be billed separately for the additional requests. Our hourly rate is $125/hr and we will always give you a guaranteed quote for your approval before starting any work.

Please note that your allotted maintenance hours do not include phone consultations or trainings. Those will be billed separately at our rate of $125/hr.

The point of having a maintenance plan in place is to prevent issues like this, but no site or plugin is fail proof. In the event that this occurs and we don’t catch it, contact us immediately and we will work quickly to resolve it.

As a Proactive Maintenance customer, we will fix any issues with malware for free. Our security checks are in place to prevent hacking incidents, but hackers are smart! If we can’t fully remove the malware manually, we will get your approval to restore the site from a backup if necessary.

Of course! You’re site belongs to you and we are here to support you. Should you have trouble making any updates on your own, don’t hesitate to call us. We’re also here for you if you decide you don’t want to mess with updating on your own. Just send us your request and we’ll get to work.

We track the hours you’ve used each month, but at the moment we don’t have a way to hook that data into our portal. We are working on it! In the meantime, if you’re unsure how many hours you have left, submit a support request and we’ll be happy to let you know.

We know that website updates don’t always follow the calendar. On our plans, unused labor hours rollover to the next month, however they expire after the month after that. For example, if it’s August and you did not use your July hours, you can use them during the month of August (along with your August hours, of course). However, once September comes around, your July hours will have expired. This helps you bank some hours for some of those larger updates.

Absolutely not! You can cancel at anytime.

Our plans are on a subscription basis, so you will be charged automatically on a monthly basis. You can manage your account details in your billing portal.

Absolutely. You can update your plan at anytime in the customer billing portal or by emailing us.

We offer a full refund during the first 30 days of service. Once 30 days have passed, we do not offer refunds, however you can cancel at anytime.