As many as you want — we don't cap requests. What we do is triage them based on your plan. If a request fits what your plan covers, we take care of it and let you know when it's done. If something falls outside your plan's scope, we'll tell you before we start and give you a firm quote first.

Note: Phone consultations and training sessions aren't included in any plan and are quoted separately.

A small task is a single, clearly described update with no back-and-forth needed — things like swapping a photo, fixing a typo, or updating a phone number. A scoped task involves some judgment and planning: a new page, a section redesign, a form update. If we receive a request that goes beyond your plan's scope, we'll let you know and send a quick quote before touching anything.

Depending on your plan, we do this annually, semi-annually, or quarterly. Before we dig in, we'll send you a short intake form to fill out: it's a chance to catch us up on what's changed since we last spoke, whether that's new services, a shifted audience, team changes, or just a general sense that something feels off.

From there, we review your site across three areas: how it looks (visual consistency), how it sounds (messaging and copy tone), and how well it reflects where your business actually is today (business alignment). You'll get a brief report summarizing what we found along with any recommendations.

It's not an audit and it's not a to-do list. It's a gut check to make sure your site is still working for you. Any updates that come out of it are handled separately through the normal maintenance request process.

That's exactly what we're here to catch. We review the site after every round of updates — not just run them and walk away. If something breaks and we miss it, contact us immediately. We'll fix it fast.

We work to prevent it with daily security checks, but no system is bulletproof. If it happens, we'll clean up the malware at no extra charge. If manual cleanup isn't enough, we'll restore from a backup with your approval.

Of course. It's your site. We're here to handle the stuff you'd rather not deal with, and to catch you if something goes sideways. Need help with something you tried yourself? Just ask.

Unused scoped tasks roll over for one additional month, then expire. So if you don't use August's tasks, they're available in September — but gone by October. It gives you flexibility for bigger months without tasks accumulating indefinitely.

Absolutely not! You can cancel at any time.

Our plans are on a subscription basis, so you will be charged automatically on a monthly basis. You can manage your account details in your billing portal.

Absolutely. You can update your plan at any time in the customer billing portal.

We offer a full refund during the first 30 days of service. Once 30 days have passed, we do not offer refunds, however you can cancel at any time.

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