Services – Support & Maintenance

Maintenance Services

Wordpress
Updates & Support

Expert Wordpress Designer & Developer providing Wordpress Support
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Alt Creative Web Design Wave

Your go-to team for ongoing Wordpress support & proactive site maintenance

Regular website maintenance is essential to keep your site secure, fast, and performing at its best. Outdated plugins, broken links, and security vulnerabilities can harm your business and frustrate visitors. Our Wordpress support services ensure your site stays up-to-date, optimized, and running smoothly.

Ongoing Wordpress Support Services

Proactive Maintenance by Alt Creative

Still making WordPress updates yourself? Stop worrying about whether an update will break something. Let our Wordpress experts take care of it for you.

Plan Features Include:
WordPress Maintenance
& Plugin Updates
Labor Hours for
Updates & Fixes
Automated
Backups
Daily Site
Security Checks
Maintenance &
Analytics Reporting
Site Uptime &
Downtime
Monitoring

How It Works

We love getting to know our customers. After you sign up, our project manager and WordPress expert will reach out to learn more about your site, your goals, and any concerns.

From there, we’ll set up tools to monitor your site’s performance and keep everything running smoothly. Our regular maintenance (usually weekly) covers:

  • WordPress plugin and theme updates
  • Uptime monitoring
  • Automated backups
  • Daily security checks
  • And more

Each time site updates are done, we put our human eyes on your site to make sure everything is running smoothly. You’ll also get a monthly report so you can see how your site is doing without lifting a finger.

Need something updated? Just send us an email. Most requests are handled within 1–2 business days.

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Pricing

Starter

All of the basics you need to keep your site running smoothly.

$129

per site per month*

Wordpress Plugin & Theme Updates

Wordpress Version Updates

Automated Weekly Backups

Daily Site Security Checks

Link Checking & Form Testing

Site Uptime & Downtime Monitoring

Monthly Reports: includes a list of updates, any work completed, and basic analytics & site performance metrics

Labor Hours: None included, but any updates requested will be billed at a discounted rate.

*Subject to Texas Sales Tax
Contact us if your organization is tax-exempt.
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Standard

Ideal for small businesses & organizations with light update needs.

$199

per site per month*

Wordpress Plugin & Theme Updates

Wordpress Version Updates

Automated Weekly Backups

Daily Site Security Checks

Link Checking & Form Testing

Site Uptime & Downtime Monitoring

Monthly Reports: includes a list of updates, any work completed, and basic analytics & site performance metrics

Labor Hours: 1 per month

*Subject to Texas Sales Tax
Contact us if your organization is tax-exempt.
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Premium

Perfect for highly-interactive sites with ongoing content update needs. 

$329

per site per month*

Wordpress Plugin & Theme Updates

Wordpress Version Updates

Automated Weekly Backups

Daily Site Security Checks

Link Checking & Form Testing

Site Uptime & Downtime Monitoring

Monthly Reports: includes a list of updates, any work completed, and basic analytics & site performance metrics

Labor Hours: 3 per month

*Subject to Texas Sales Tax
Contact us if your organization is tax-exempt.
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Need something more (or less)?

We have custom plans available too! Contact us today to customize your maintenance plan.

FAQ

How many support requests can I submit each month?
As many as you want! We don't restrict the amount of requests that can be sent, however we do restrict the amount of hours required to perform the update request. If the request falls within your plan's allotted maintenance hours, then we'll perform the maintenance task and alert you when it is completed.

If we believe a task will take longer than the allotted hours in your plan, we'll let you know so you can choose to be billed separately for the additional requests. Our hourly overage rate for maintenance customers is $150/hr and we will always give you a guaranteed quote for your approval before starting any work.

Please note that your allotted maintenance hours do not include phone consultations or trainings. Those will be billed separately at our rate of $150/hr.
The point of having a maintenance plan in place is to prevent issues like this, but no site or plugin is fail-proof. In the event that this occurs and we don't catch it, contact us immediately and we will work quickly to resolve it.
As a Proactive Maintenance customer, we will fix any issues with malware for free. Our security checks are in place to prevent hacking incidents, but hackers are smart! If we can't fully remove the malware manually, we will get your approval to restore the site from a backup if necessary.
Of course! Your site belongs to you and we are here to support you. Should you have trouble making any updates on your own, don't hesitate to reach out. We're also here for you if you decide you don't want to mess with updating on your own. Just send us your request and we'll get to work.
We track the hours you've used each month, but at the moment we don't have a way to hook that data into our portal. We are working on it! In the meantime, if you're unsure how many hours you have left, submit a support request and we'll be happy to let you know.
We know that website updates don't always follow the calendar. On our plans, unused labor hours roll over to the next month, however they expire after the month after that. For example, if it's August and you did not use your July hours, you can use them during the month of August (along with your August hours, of course). However, once September comes around, your July hours will have expired. This helps you bank some hours for some of those larger updates.
Absolutely not! You can cancel at any time.
Our plans are on a subscription basis, so you will be charged automatically on a monthly basis. You can manage your account details in your billing portal.
Absolutely. You can update your plan at any time in the customer billing portal.
We offer a full refund during the first 30 days of service. Once 30 days have passed, we do not offer refunds, however you can cancel at any time.
You can view our Terms & Conditions here: https://proactivewp.com/terms/
You can view our Privacy Policy here: https://proactivewp.com/privacy/
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